Topic: From curbside to takeoff: A closer look at Delta’s rigorous cleaning process
“We were clean before clean was cool,” says Stephanie Baldwin.
The VP of Operations for Delta at John F. Kennedy International Airport in New York City is eager to show off Terminal 4’s changes since Covid. From the plexiglass separating check-in agents to the ubiquitous social distancing signage to the antimicrobial bins for travelers’ carry-ons, air travel is not what it used to be.
Indeed, inside Delta Air Lines’ JFK home, surfaces sparkle and hand sanitizer, well, it flows.
It’s the same JFK travelers respect (it’s a major international hub that can connect you to places all over the world) and dread (it can be crowded and chaotic and traffic to and fro can be brutal) in equal measure, but it’s also different.
On a recent morning in JFK’s Terminal 4 during an event showcasing Delta’s new safety protocols, the hustle and bustle of travelers lugging suitcases, shouldering duffels and steering children makes things feel … almost normal.
The check-in area swarms with socially distant travelers, the majority of which are headed to Latin America, one of the few international regions US travelers are allowed to go.
Topic Discussed: From curbside to takeoff: A closer look at Delta’s rigorous cleaning process