SHIPPNG
We ship all items UPS Ground, Monday – Friday within 24 hours of payment provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or major US holidays. We cannot guarantee when an order will arrive. Consider the shipping time as an estimate.
Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory. If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 50% restocking fee.
RETURNS
As of August 1, 2020, all PPE, disinfectants, and COVID-19 (Corona Virus) related products can not be returned or refunded per our terms of service. These orders are not cancellable with the manufacturers due to high demand. We are also not legally allowed to resell them, whether they are opened or not.
Returns are subject to our acceptance and approval. If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify is within 7 days by phone, fax, or email to request replacement or refund.
Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.
Items must be returned in the condition in which they arrived and in their original packaging. Before returning, you must first obtain a Return Merchandise Authorization code within the return period stated above. A 50% restocking fee will apply to all returns that are not defective or fulfillment mistakes.
Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible. Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory. If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 50% restocking fee.